Shipping policy
Thank you for shopping with Mari Premium Tea! Here's everything you need to know about how we ship your order.
Where We Ship
We currently ship within Spain Mainland and the Balearic Islands only. If you are located in the European Union, we offer shipping to selected EU countries — please contact us at info@maripremiumtea.com and we will be happy to arrange shipping for you. We do not ship outside of the EU at this time.
Processing Time
Orders are processed within 1–2 business days. Orders placed after 12:00 (noon) CET, on weekends or public holidays will be processed the next business day.
Estimated Delivery Times
Balearic Islands: 1–3 business days
Spain Mainland: 3–5 business days
Delivery times are estimates and may vary depending on your location, carrier, and time of year — particularly during peak seasons or public holidays.
Shipping Costs
Standard Shipping: €4.95
Free Shipping on orders over €60
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
Lost or Damaged Packages
If your order arrives damaged or goes missing, please contact us at info@maripremiumtea.com within 14 days of the expected delivery date.
Please do the following — these steps are required for the carrier's claims process:
- Keep all original packaging materials
- Take photos of the package as delivered, including both the outer and inner boxes and all packing materials
- Take photos of any damage to the product or dents on the box
Once you have everything ready, send us your photos and order number and we'll take it from there as quickly as possible.
Received the Wrong Item, Quantity or Shipment
To help us resolve this as quickly as possible, please do the following before discarding anything:
- Keep all original packaging materials
- Take photos of the shipping box before and during unboxing
- Take photos of the items you received
Once you have these ready, contact us at info@maripremiumtea.com with the photos and your order number, and we'll make it right for you as soon as possible.
Missing Items in Your Order
If items are missing from your order, please help us investigate by gathering the following:
- Photos of the shipping box and all packing materials inside
- Photos of the items you did receive
Then contact us at info@maripremiumtea.com with your order number and the photos, and we'll look into it right away and make sure you get everything you ordered.
A Few Things to Keep in Mind
Once your order is in the hands of the courier, delays can occasionally happen beyond our control. We're always here to help if anything goes wrong.
Please make sure your delivery details are correct at checkout. If a package is returned to us due to an incorrect address, a reshipment fee may apply.
Once your order has been marked as delivered by the courier, responsibility for the package passes to you. If you have any concerns, don't hesitate to reach out to us!